This Privacy Statement provides an overview of how Transdev Wellington Ltd collects, uses, retains and discloses personal information, and has been prepared in accordance with our obligations and your rights set out in the Privacy Act 1993.
For the purposes of this Privacy Policy, "us", "our" and "we" means Transdev Wellington Ltd of Level 3, 77 Thorndon Quay, Pipitea, Wellington, 6011 New Zealand and our related entities (including the Transdev group entities). "You” means anyone who uses our services (including provision of passenger transport services, advertising services, websites, applications, competitions, enquiries and complaints and customer surveys) (“Services”) or visits our websites. We may modify this Privacy Statement from time to time by posting an updated version on our website (at https://www.transdevwellington.co.nz/footer-pages/privacy-disclaimer/). By continuing to use our Services or our website, you consent to any such modifications.
The personal information we collect about you will depend on the circumstances of our dealings with you, the type of Service(s) you may request and the payment methods chosen for the Service(s). We will only collect personal information in connection with our provision of the Services. Personal information collected may include:
By providing this information to us, unless you indicate otherwise, we will assume that you have given your consent to the collection of such personal information.
We may collect personal information:
Transdev has controlled access to Greater Wellington Regional Council’s (“GWRC”) closed circuit television (“CCTV”) system as set out in GWRC’s Privacy Statement, which can be found here – https://www.metlink.org.nz/customer-services/security/. All use, access and disclosure of CCTV data by Transdev is in accordance with GWRC’s Privacy Statement.
We also operate a Body Worn Camera closed circuit television (“BWCCTV”) surveillance system across the Network. The BWCCTV devices we operate record visual and audio data. Wearers of BWCCTV wear a label on their upper body indicating that BWCCTV is in operation, whenever they are deployed with BWCCTV.
We use the personal information we collect from and about you to:
We use BWCCTV Data for the purposes described below.
We may use the video and for audio data obtained from the BWCCTV (“BWCCTV Data”):
BWCCTV Data will only be viewed by authorised people in accordance with the purpose it was collected for. No attempt is made to identify individuals from BWCCTV Data except in relation to a reported or suspected incidents requiring investigation.
Your personal information will be stored by us in accordance with our privacy procedures, and may be stored electronically or in paper copy on computer servers or on files under our control or on our behalf by third party data storage providers. By way of example, personal information provided in the course of lodging a complaint regarding the Services may be included in software hosted by third party service providers under contract to us.
We will take reasonable administrative, technical and procedural steps to protect your personal information from misuse, interference and loss, or from unauthorised access, use, modification or disclosure.
If it is necessary for your personal information to be given to a person in connection with the provision of the Services, we will do everything reasonably within our power to prevent unauthorised use or disclosure of the information.
We may disclose your personal information to:
In the event of unlawful activity being recorded, we may disclose BWCCTV Data that records the incident to the New Zealand Police for the purpose of a criminal investigation. Likewise, if the New Zealand Police believe some unlawful activity was carried out then they may view, or ask us to hand over, any BWCCTV Data that may assist in their investigation.
We may share BWCCTV Data with GWRC (which owns the Network) to enable it to:
We will not share BWCCTV Data with any other party, unless required to do so for law enforcement purposes.
HOW WE USE COOKIES AND LOG FILES
We may use cookies and analytics tools on our website and applications:
A cookie is a small data file that the website or applications sends to your browser or mobile device (as the case may be), which may then store it for later retrieval by the website or application. Some cookies we use last only for the duration of your website or application session and expire when you close your browser or exit the application. Other cookies are used to remember you when you return to the website or mobile application and will last for longer.
We may use analytics tools that track information about your use of the website or mobile application. We do not use cookies to track your internet activity before or after you leave our website or mobile applications. If you reject cookies, you may still use our website or mobile applications, but your ability to use some of their features or functionality may be limited.
We use the Google Analytics service, which will issue cookies from its own servers and which will be able to track visitors throughout our website and mobile applications. For more information on how Google Analytics collects and processes data, please click here. Please refer to Google's Privacy Policy for more information. To opt-out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
We are committed to complying with our obligations under the Privacy Act 1993. If you would like to access your personal information, or have a question about the collection or use of your information, please contact us via the details below.
You may also request that the personal information we hold about you be corrected by contacting us. If we do not agree to your request for a correction, you may then request that we take reasonable steps to attach to the information a statement of the correction sought but not made.
We will provide you with a response as soon as reasonably practicable, but within 20 business days.
When your personal information is no longer required for the purposes for which it was collected, we will take reasonable steps to destroy the information or to ensure that the information is de-identified.
If you would like to make a complaint about the collection or use of your information please contact us using the details below. We will provide a response as soon as reasonably practicable, but within 20 business days.
If you are not satisfied with our response to your complaint, or at any time during the process, you may refer your complaint to the Office of the Privacy Commissioner (www.privacy.org.nz).
Please write to us at:
Privacy Officer - Transdev Wellington Ltd
GPO Box 5092
Melbourne
Victoria, Australia 3001
Alternatively, please email: tda.privacy@transdev.com.au
