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May 16, 2019

Engineering maintenance focus in 2019

Transdev is making major changes in its engineering services as part of improving our performance and reliability.

Transdev and Greater Wellington Regional Council are engaging independent transport engineers to further improve maintenance processes and systems.

The independent transport engineer will support the existing team across day-to-day maintenance operations, working towards lifting reliability figures to a target of 99.5% (currently 96.4% YTD).

We are always looking at ways to improve the quality and consistency of our services. Wellington has a very good passenger rail system and we’re talking about the last 2-3 percentage points of improvement which is always the hardest to achieve.

Over the three years Transdev has been operating in Wellington, patronage is up by 6.8% YTD– exceeding initial targets and expectations.

It has also increased services with 20 minute frequency inter-peak timetable successfully introduced on the Hutt and Kapiti lines in July 2018 and number of employees has increased by 9%.

Part of running a world-class transportation system is the commitment to improving the customer journey and experience, and that means constantly looking for ways to improve our systems and processes.